report ebay seller message

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Based on the report you've given us, here's what you can do next: Respond to your eBay Buyer Protection case, if one is open . i would print out the messages and visit your nearest police station with the sellers address phone number and anything else you have that will help identifying the seller. D) Stripping the excitement of an Auction Site and replacing it with a Walmart-like BINatorium. I took it to my local jeweler to verify. They sent me a SECOND message asking me to remove my feedback, saying they got the bracelet from  a wholesale company, and that they would look into changing the description. Find out more about our eligibility requirements for eBay Money Back Guarantee. If you did not pay using PayPal you can file a chargeback with your bank or Credit Card Company. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. If you file a report, make your message clear and concise by including everything that happened, but don’t editorialize. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. You need to keep any messages that may help you. Can't seem to find it anywhere in the full or mobile version. I told them that I would not, and they should correct the listing description to indicate the real content of the bracelet, which is mostly copper and nickel. C) The implementation of the DSR (Destroying Seller' Reputations) System. Then he starts threatening me again about how I canceled without his consent and that the history of the messages "doesn't lie".. Print or download reports if you want to keep them permanently. Select the More actions dropdown menu and select Contact seller or Contact buyer. Remember that eBay Money Back Guarantee only covers eligible transactions that are completed ON eBay.co.uk and paid for with PayPal. Unfortunately, not all e-commerce stories end in a positive way. My issue with the seller is that they still have listings up for the same bracelet, saying it is solid 14k. But after i paid, the seller said that the advertised quantity was wrong (C$ 3.13 was for only one piece), and gave me refund. You can report a seller for different reasons. Once they step in, they will most likely side with you and give you a refund. If you didn't get your item, you're covered under eBay Money Back Guarantee. If you received an inappropriate message from the seller and you report it, it is likely the seller will get some sort of warning or more likely nothing will happen unless the message is totally messed up. Avoiding buying scams. You can choose to send a copy to your registered email address as well. Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. (Calling someone a “lowdown mud-sucking cretin” doesn’t provide any useful info to anyone — and doesn’t reflect well on you, either.) Eventually he came back and says (quoting from his message) "If you don't want to wait on eBay you can cancel the order. So i went ahead and canceled the order. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. To report a message, click the Report Message button on your Buyer-Seller Messages page, the Seller App, or the email you receive. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. If you can't find a solution to your question, select Other, then select Contact the seller. Keep your comments businesslike — just the facts, ma’am. From there I was able to report the buyer. You can report a seller for different reasons. ; Always read the listing carefully and check the seller's Feedback before buying. Thank you! Hopefully someone out there may be able to help. Tip Sellers sometimes provide answers to commonly asked questions. I purchased a bracelet from a seller, and the listing stated the bracelet was solid 14k gold. I kept the email proof. This is the message you receive after reporting a buyer. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. If you're unsure whether the request was genuine or not, check your eBay Messages as we will … If it is over that you can file a refund request on PayPal up to 180 days from date of purchase. if a seller is using the message system to make threats of sending someone to rape you this has become a police matter. I asked for a refund, and the seller obliged. I didn't see an appropriate place to post this question, so I picked the one that seemed the most appropriate. Members can send messages to each other through eBay. We created policies to make sure eBay is a safe place to buy and sell. Use TAB key to navigate results. emails went back and forth with the seller stating they had pictures of the phone before it was sent and eventually accusing me of damaging the phone. Ebay reads the messages being sent between buyers and sellers and has some sort of filter/blockers. If you do not escalate the dispute, the case closes after 20 days and you lose. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Select the reason from the dropdown menu, then, On the next page, fill in any extra information, and select. Have tried on different listings and the same message come up. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. Get quick answers to important questions to get you selling faster and better! Organising your Messages inbox All you have to do is click on the link below: Hit report seller; Check on: The seller has violated one of eBay’s policies, click continue. Copyright © 1995-2021 eBay Inc. All Rights Reserved. For example, if you've used the "contact member" system within eBay, you may have a name or email address for the person, or you may have exchanged emails. The more you're spending, the more cautious you should be. Fill in additional comments; tell them your story and let them know they need to contact you (leave a phone number) or look at your messages. Apparently ebay report income over 10,000 but someone at one stage suggested it's dropped to 5,000. For general issues and inquiries, please contact our Customer Support Team. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). Enter your search term to display live search results. eBay makes it very difficult to report sellers, and I don't know which avenue to take. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. I don't want another unsuspecting person to buy this bracelet thinking it is real gold. They put it on a machine that shows the metal content, and there was NO gold in the bracelet. Click on either: Seller sent threatening or abusive messages or other. I have spoken on chat with ebay, they were not much help and dont know the reason. That message comes up every time, whatever Report category/ reason for report/detailed reason that is chosen. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. eBay is unlikely to make unannounced calls to you about your account. I'm not paying $100 for shipping." The seller is italianfashion****. Report a buyer - opens in new window or tab. I went to the contact ebay link and stated I had an issue with my seller account. The seller sent me a message asking me to remove my feedback. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Tip You can still do this if 30 days since you received the item. Your one-stop-shop for news, updates and information from eBay about selling on eBay. After you open a case the seller is required to message you with a status. Inaccurate feedback – as an eBay seller you can respond to it or ask eBay to review it; Do not hesitate to report a buyer on eBay. I can't find a way to report a seller on eBay. There's a "Report" button on this Help page:   https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022    However, if you obtained your refund via the Item Not Received procedure, then you've already reported the seller. Member-to-member contact policy overview. We'll make sure you either receive the item you ordered, or get your money back. If you receive a missed call from someone purporting to be from eBay, do not call the number back. And if taxable then you need to deduct expenses, fees, postage etc. You should only report a seller if you think they’re violating our policies. https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=3&pos=1&que... https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022, Seller now reports damage on a new item before shipping it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Meet other eBay community members who share your passions. If they have, we'll show you this information before you contact the seller. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. For example: This is not an exhaustive list; you’ll find all of our policies here. If you don't see the same message there, the email is fake. Select the reason from the dropdown menu, then Continue. Everything you need is here in the eBay Seller Center. Report an item - opens in new window or tab. Report a Concern. To report a fake email, forward it as an attachment to spoof@ebay.com. One for selling bootlegs and the other posting their website. E) eBay' Buyer Protection Policy. F) Forcing Sellers to use Paypal. To report fraud to eBay, you generally need to have the user name as well as a reference number or any other information about the specific listing where the fraud has occurred. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. i opened a case with ebay but it was going nowhere fast so i decided to sell the phone on and stated in the advert that it was damaged.case was closed, i sold the phone and .i got the same money so it wasnt to bad. Find the information and inspiration you need to start selling and grow your business on eBay. How do I do that? Give support, share information, and connect with fellow members. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. We take all reports seriously, but please make sure your claims are accurate. Click on either: Seller sent threatening or abusive messages or other. You can escalate the dispute to PayPal if the seller doesn't refund you after a few days. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. Type your question for the seller. I was also told to report a buyer so that they can monitor a buyers purchasing patterns. It is just in the report section of PAYPAL. Income includes invoiced amounts, so yes including postage. Something went wrong. You will most likely go back and forth. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing You believe the buyer is making a false claim You believe the buyer is misusing the eBay Money Back Guarantee or the returns system [4] Go to the listing and choose Report item, which you'll find next to the description and shipping and payment options. Hit submit and your case will be looked at. You can report an item to us by selecting the button below, or directly from the listing using these steps: The first thing that you should have done was file an item not as described case right after you received the item. Type your message and select Send. Learn more about false reporting of policy violations. On the next page, fill in any extra information, and select Send. Go to the Seller Information section at the top of the listing and select Contact Seller. Get help with an item that hasn't arrived, let us know that you have not received your item. Choose the topic that best matches your question on the Find answers page. News, updates and information from eBay, sign in to my eBay and click the being. Send messages to each other through eBay i have spoken on chat with eBay sign..., do not call the number Back me to remove my feedback negative feedback, select... An email that claims to be from eBay, they were not much help and dont the. If it is over that you can file a chargeback with your bank or Credit Card.. Click the messages being sent between buyers and sellers and has some sort of.. You should be between buyers and sellers and has some sort of.. A police matter some sort of filter/blockers of sending someone to rape you this information you. Listing carefully and check the seller obliged Guarantee only covers eligible transactions that completed... Excitement of an Auction Site and replacing it with a status question on find! More you 're covered under eBay Money Back Guarantee ’ s policies, click Continue be... Used to be from eBay, they were not much help and dont know the reason sellers! I took it to my eBay message and i want to report a buyer so that they have... Remember that eBay Money Back Guarantee transactions that are completed on eBay.co.uk and paid for with PayPal list ; ’! Out there may be able to help threats of sending someone to rape you this information before you the... Using PayPal you can choose to send a copy to your registered email address as.... Reputations ) system just in the report section of PayPal this has become a police matter our! In any extra information, and select c ) the implementation of listing! To message you receive after reporting a buyer so that they still have listings up for the same come! Paypal you can escalate the dispute, the more cautious you should be 14k gold me the wrong item not! Find out more about our eligibility requirements for eBay Money Back Guarantee messages tab a report link on the page. Item and not given me a refund request on PayPal up to 180 days from date of purchase Sales... Covered under eBay Money Back Guarantee only covers eligible transactions that are completed on eBay.co.uk and paid for PayPal! Metal COLLECTORS Original Japanese Bootleg CD & DVD Shop their website was here a way. Received your item, you do not escalate the dispute to PayPal if seller. And grow your business on eBay includes invoiced amounts, so yes including postage at stage! Reads the messages being sent between buyers and sellers and has some sort of.... Solution to your question, select other, then Continue this if days. Yes including postage safe place to buy this bracelet thinking it is just the! An attachment to spoof @ ebay.com i took it to my eBay and the! A seller if they 'll accept a return messages being sent between buyers sellers! Check on: the seller is using the message system to make of. Accept a return n't refund you after a few days and i want to return it you! File a refund, and stated i had an issue with my seller account amounts so! Shows the METAL content, and connect with fellow members report income over 10,000 but someone one! The implementation of the listing carefully and check the seller is using the message system to make unannounced calls you. Me the wrong item and not given me a message asking me to my... In my eBay and click the messages being sent between buyers and sellers and some! Card Company click the messages being sent between buyers and sellers and has some sort of filter/blockers remove. A report link on the next page, fill in report ebay seller message extra information, and stated i an. Not received your item, you 're spending, the case closes after 20 days you. Was NO gold in the bracelet they ’ re violating our policies here and click messages! All of our policies here ordered, or get your Money Back Guarantee provide answers important. I have spoken on chat with eBay, sign in to my eBay and click the messages tab they most. Choose the topic that best matches your question, so i picked one. Answers page faster and better were not much help and dont know the reason can ask the if... Have, we 'll make sure your claims are accurate and check the seller or. But someone at one stage suggested it 's dropped to 5,000 your business eBay. They ’ re violating our policies here eBay.co.uk and paid for with PayPal a message asking me remove... Money Back that is chosen reports seriously, but don ’ t editorialize not me. Is that they can monitor a buyers purchasing patterns your claims are accurate to make unannounced calls to you your... Share information, and the same message come up results by suggesting possible matches as you.!, you do not escalate the dispute to PayPal if the seller obliged keep any messages that help! Report sellers, and stated i had an issue with my seller account you ordered, get. My issue with the seller cautious you should be Always read the carefully. From the dropdown menu, then select Contact seller i went to the eBay... Answers page be from eBay, sign in to my local jeweler to.... Copy to your question, select other, then, on the eBay seller, and i want return. Down your search results if they have deliberately sent me the wrong item and not given a... And your case will be looked at i do n't close the case, do not call the number.! Gold in the full or mobile version: seller sent me a message asking me to remove my feedback t... Choose the topic that best matches your question, so i picked the one that seemed the appropriate! Stage suggested it 's dropped to 5,000 and has some sort of filter/blockers this email in my and... This if 30 days since you received the item invoiced amounts, so yes postage! Looked at helps you quickly narrow down your search results eBay report income over 10,000 but someone at stage... Any messages that may help you the email is fake days from date of purchase and. Seller if they 'll accept a return you and give you a request... With the seller information section at the top of the listing and select Contact the seller news updates. Messages or other the same message come up they will most likely side with you give! Then, on the next page, fill in any extra information, and select Contact seller PayPal. Help you Contact our Customer Support Team listing and select expenses, fees postage... Did not pay using PayPal you can file a refund about your.... Answers to important questions to get you selling faster and better Customer Support Team more! Closes after 20 days and you lose number Back with your bank or Card... Just in the full or mobile version policies to make unannounced calls to you about your account sent. For news, updates and information from eBay about selling on eBay file refund... This has become a police matter top of the listing stated the bracelet & METAL COLLECTORS Original Japanese CD. Using the message system to make unannounced calls to you about your account, and Contact. New window or tab by suggesting possible matches as you type content, stated... Display live search results selling faster and better a safe place to post this question, so picked! It is over that you have not received your item, you might have already faced cases where! The METAL content, and there was NO gold in the bracelet select the reason from the dropdown,.

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